NHTSA Complaint #11477217 — 2011 FORD FLEX

ENGINE AND ENGINE COOLING issue reported to NHTSA

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Complaint Details

ODI Number	11477217
Vehicle	2011 FORD FLEX
Component	ENGINE AND ENGINE COOLING
Date of Incident	June 14, 2021
Date Filed	August 2, 2022
Mileage	146,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The contact owns a 2011 Ford Flex. The contact stated while his wife was driving 65 MPH, the vehicle started to overheat. The contact's wife was able to pull over safely. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that water was detected inside the engine and that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not under recall. The contact was referred to the NHTSA for assistance. The failure mileage was 146,000.

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