NHTSA Complaint #10512191 — 2011 FORD FLEX

ENGINE AND ENGINE COOLING issue reported to NHTSA

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Complaint Details

ODI Number	10512191
Vehicle	2011 FORD FLEX
Component	ENGINE AND ENGINE COOLING
Date of Incident	May 15, 2013
Date Filed	May 15, 2013
Mileage	30,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

THE CAR HAS A TERRIBLE SMELL COMING FROM THE AIR CONDITIONING UNIT. THE CAR HAS BEEN TO THE DEALER ON SEVERAL OCCASIONS WHERE THEY STATE THAT IT'S THE 'FILTER' BUT THE PROBLEM CONTINUES. THIS ISSUE HAS NEVER BEEN FULLY RESOLVED AND IS ON-GOING. THE CAR HAS OTHER MINOR DEFECTS WITH THE WINDOW OPERATION (LOUD SQUEALING AS IF THE WINDOW IS RUBBING AGAINST SOMETHING) AND THE DEALER HAS FAILED TO RESOLVE THAT ISSUE AS WELL. I AM CONCERNED THAT THE SMELL INSIDE THE CAR COULD BE TOXIC AND UNSAFE FOR MY CHILDREN. HOW CAN I GET THE DEALER TO TEST THE AIR QUALITY AND QUIT REPLACING THE FILTER AS A TEMPORARY ATTEMPT TO AN ONGOING PROBLEM? *TR

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