2011 FORD FLEX — Problems, Recalls & Safety Data

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N/A

Safety Rating

174

Owner Complaints

8 Crashes 3 Fires 3 Deaths

2

Recalls

ACTIVE RECALL

4

Service Bulletins

0

Investigations

Overview of the 2011 FORD FLEX

The 2011 FORD FLEX has received a total of 174 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 2 recall campaigns affecting this vehicle, covering issues with AIR BAGS:FRONTAL, STEERING:ELECTRIC POWER ASSIST SYSTEM. 4 technical service bulletins have been issued by Ford Motor Company for this model year. The most commonly reported problems involve the Steering (55 complaints), Engine (25 complaints), and Power Train (15 complaints).

Recalls for the 2011 FORD FLEX

NHTSA has recorded 2 recalls for the 2011 FORD FLEX, potentially affecting up to 394,318 vehicles.

Recall 16V247000 — AIR BAGS:FRONTAL

| 695 vehicles affected

Defect: Ford Motor Company (Ford) is recalling certain model year 2009-2012 Ford Flex, 2008 and 2010-2012 Ford Taurus, 2008-2009 Ford Taurus X, 2008 Mercury Sable, 2009 and 2011 Lincoln MKS vehicles. The driver frontal air bag may improperly inflate during second-stage deployment in the event of a high speed crash. As such, these vehicles fail to comply with the requirements of...

Consequence: An improperly inflated air bag increases the risk of injury in the event of a crash.

Remedy: Ford will notify owners, and dealers will inspect and replace the driver's frontal air bag module, as necessary, free of charge. The recall is expected to begin on June 13, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's...

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Recall 15V340000 — STEERING:ELECTRIC POWER ASSIST SYSTEM

| 393,623 vehicles affected

Defect: Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available...

Consequence: If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.

Remedy: Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes...

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Owner Complaints for the 2011 FORD FLEX

174 complaints have been filed with NHTSA for the 2011 FORD FLEX. Below is a breakdown by vehicle component.

Most Recent Complaints

#11694945 | ELECTRICAL SYSTEM | | N/A miles
I had changed all my bulbs and fuses to my car for my brake lights several times and they still don’t work. My car almost got hit with me and my kids in it due to my break lights not working. Also my car keeps saying service advance trac and keeps saying it every time I drive. My car also keeps running out of power steering fluid every two week I have to add more to keep it from making that loud noise while driving.
#11694945 | EXTERIOR LIGHTING | | N/A miles
I had changed all my bulbs and fuses to my car for my brake lights several times and they still don’t work. My car almost got hit with me and my kids in it due to my break lights not working. Also my car keeps saying service advance trac and keeps saying it every time I drive. My car also keeps running out of power steering fluid every two week I have to add more to keep it from making that loud noise while driving.
#11694945 | STEERING | | N/A miles
I had changed all my bulbs and fuses to my car for my brake lights several times and they still don’t work. My car almost got hit with me and my kids in it due to my break lights not working. Also my car keeps saying service advance trac and keeps saying it every time I drive. My car also keeps running out of power steering fluid every two week I have to add more to keep it from making that loud noise while driving.
#11694344 | POWER TRAIN | | N/A miles
My brakes locked up suddenly on the rear end causing me to get stuck in the middle of the road and unable to move it, even to tow it. I had to take 2 days almost to fix it in the middle of the road, since yesterday morning. They also began locking up suddenly on the front end, the wheel bearing, CV Joint, Tie Rods, CV Axles, CV Boots, and sway bars began failing out of nowhere as well. The brakes may or may not be able to be replicated, as they are partially fixed and yes my entire front end can be replicated. The danger is my brakes locked up as I was driving, in the middle of the road at that. I have not been able to get the front end fixed as it is expensive, however the danger of this is the tires falling off or the front end failing all together. ALL of the other people who drive these that I have talked to and met have had the same problem and yes they are factory parts! Even the people who have only 30 to 60000 miles on their 2011 Ford Flex Titaniums have these issues! Not only this but also the sensors go bad almost immediately off the lot, which can cause the car to brake without warning, stop running out of nowhere, make the power steering module fail, make your vehicle stutter because ALL of the sensors are bad. These vehicles need to be recalled and fixed, or recalled and replaced with better vehicles (from $60,000 up to $95,000) with any mileage any year. Please recall these and please help! I just got mine, this isn't right!
#11694344 | SERVICE BRAKES | | N/A miles
My brakes locked up suddenly on the rear end causing me to get stuck in the middle of the road and unable to move it, even to tow it. I had to take 2 days almost to fix it in the middle of the road, since yesterday morning. They also began locking up suddenly on the front end, the wheel bearing, CV Joint, Tie Rods, CV Axles, CV Boots, and sway bars began failing out of nowhere as well. The brakes may or may not be able to be replicated, as they are partially fixed and yes my entire front end can be replicated. The danger is my brakes locked up as I was driving, in the middle of the road at that. I have not been able to get the front end fixed as it is expensive, however the danger of this is the tires falling off or the front end failing all together. ALL of the other people who drive these that I have talked to and met have had the same problem and yes they are factory parts! Even the people who have only 30 to 60000 miles on their 2011 Ford Flex Titaniums have these issues! Not only this but also the sensors go bad almost immediately off the lot, which can cause the car to brake without warning, stop running out of nowhere, make the power steering module fail, make your vehicle stutter because ALL of the sensors are bad. These vehicles need to be recalled and fixed, or recalled and replaced with better vehicles (from $60,000 up to $95,000) with any mileage any year. Please recall these and please help! I just got mine, this isn't right!

View all Steering complaints →

Safety Rating for the 2011 FORD FLEX

NHTSA has not yet tested the 2011 FORD FLEX in its New Car Assessment Program.

Technical Service Bulletins for the 2011 FORD FLEX

Ford Motor Company has issued 4 technical service bulletins (TSBs) for the 2011 FORD FLEX. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

SSM 46412 — POWER TRAIN:DRIVELINE

SOME 2007-2016 EDGE/MKX/FLEX/MKT/MKZ/MKS/TAURUS/TAURUS POLICE/EXPLORER/EXPLORER POLICE EQUIPPED WITH ALL WHEEL DRIVE (AWD) AND BUILT ON OR BEFORE 30-JUN-2016 MAY EXHIBIT A TICKING AND/OR KNOCKING NOISE COMING FROM THE DRIVELINE AREA. TO IDENTIFY THIS NOISE, REFER TO WORKSHOP MANUAL (WSM), SECTION 100-04, AND FOLLOW THE SYMPTOM CHART. IF THE SOURCE OF THE...

ASI-44678 — VISIBILITY:SUN/MOON ROOF ASSEMBLY

FORD: AN INTRUSION OF WATER, FROM MOVEABLE MOONROOF, DUE TO AN OVERFLOW OF TROUGH RAILS WHEN DRAIN SYSTEM HAS OVER CAPACITIZED. MODEL 2011-14 FLEX. *PE

TSB-14-0011 — ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

FORD/LINCOLN: WHEN ALL DOORS ARE CLOSED, THE DOOR AJAR LAMP WILL ILLUMINATE. MODEL 2011-2013 EDGE, EXPLORER, FLEX, MKX, MKT. *PE

TSB-13-5-27 — POWER TRAIN:MANUAL TRANSMISSION

FORD/LINCOLN: ON SOME VEHICLES, TRANSMISSION 5TH GEAR START AT STOP, SPEED CONTROL DROPS OR INOPERATIVE, BACKUP CAMERA ON IN DRIVE, 5TH GEAR START FROM STOP AND TRANSMISSION SLIPPING OR NEUTRAL OUT, DUE TO DIGITAL TRANSMISSION RANGE (TR) SENSOR HIGH RESISTANCE. MODELS 2009-11 EDGE, TAURUS, FLEX; 2009-11 MKS, MKX, MKT. *PE

NHTSA Investigations for the 2011 FORD FLEX

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the FORD FLEX

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Other FORD Models

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