NHTSA Complaint #11474631 — 2021 CHRYSLER PACIFICA

I was driving uphill at slow speed; then a garbage truck in front of me needed to do a 3 point turn so I switched to reverse to back up. At that point the vehicle started flashing an alarm, I think said "service hybrid system" or something like that and instantly began rolling down the hill for about a block, while I was completely unable to engage the break or gas, to switch to drive, to control the wheel, even the emergency brake failed. I was rolling backwards for about a block completely unable to control any component of the car when the emergency break finally engaged. I was able to turn on my hazards at that point, but the vehicle would not start, nor would it turn off. I could not make it reverse or drive or even turn off as I sat stuck in the middle of an intersection. After several minutes like that I was eventually able to restart the car and drive slowly home. This is MURDER by Chrysler waiting to happen. I was very lucky no child or vehicle was behind me as I rolled downhill into an intersection. I was very lucky to not be hit by oncoming traffic as I sat stuck after rolling a block downhill backwards-- THESE ARE MINIVANS FILLED WITH CHILDREN!! MY 4 children! Chrysler in Berkeley service said they haven't heard of this before and will see me only next week, and not sooner! However, There are numerous similar complaints registered. I am afraid to drive it at all at this point. This is a very new car with less than 10K miles on it. RECALL IMMEDIATELY PLEASE BEFORE SOMEONE GETS KILLED.