NHTSA Complaint #11466883 — 2015 FORD FIESTA

Received extended warranty notice in September, 2019. Vehicle is still under 100,000 miles and was purchased in 2018. DPS6 module failed and caused break to lock up and all accessories in vehicle to stop performing. Had to get work done and ford required me to pay for replacement and labor of defective part. Clutch seems to not shift properly and causes a shuddering in the transmission. I have difficulty accelerating after coming to a complete stop (such as at a light). Reported these issues to dealership I had purchased vehicle from in 2018, shortly after purchase. Everyone continued to tell me there was no defect with the transmission or the clutch. I went to a few different ford dealers to inquire about the extended warranty notice on the powershift transmission: “Ford Motor Company's commitment is not only to manufacture high-quality, reliable products, but to also achieve full customer satisfaction. To demonstrate this commitment, we offer you the Customer Satisfaction Program at no cost for your vehicle with the VIN above. For your peace of mind, Ford Motor Company will extend the coverage of the clutch warranty. This program increases clutch warranty coverage to a total 7 years or 100,000 miles from the warranty start date, whichever be fulfilled first. NOTE: Your vehicle may have a vibration or intermittent jerk in the transmission clutch when accelerating smoothly after being stopped, during shift events.” (Ford Motor Company). According to a number of Ford employees, none of these defects are covered by Ford Motor Vehicle Company. Also, there were no DPS6 Modules available; the part was out of stock for 6 months. Service tech recommended I order part online; even provided name on shipment information; confirming he authorized and accepted the use of non-ford part. Didn’t know I was even allowed to use the aftermarket part. Requested OEM. Ended up paying for the shipping, total price of the part, and labor costs.