NHTSA Complaint #11459883 — 2014 TOYOTA CAMRY

Toyota issued a Customer Support Program for U760E Torque Converter / Shudder. (My paperwork from Valley-Hi Toyota for original CSP says campaign or recall inspection. I do not know if there was a formal RECALL). This Customer Support Program was extended multiple times. The last extension expired 1/27/22. We took our vehicle in for service / repair while this CSP (Customer Service Program) was still active when Toyota notified us. When we took our 2014 Camry in for service our car was not showing signs of "shudder'. Our 2014 Toyota Camry developed a "SHUDDER" related to the torque converter / transmission on or about 3/29/2022. We scheduled service with our local Toyota dealership 4/7/2022. We were told we were not covered for this $2,500 Defective Part repair as their CSP had expired 2 months ago. This is a SAFETY issue. Toyota recognizes the issue as they have already extended their CSP multiple times. I’m told this Shudder will continue to worsen where my car will be undriveable. Will this happen while I’m on a crowded freeway? Toyota was aware of this defective part yet chose NOT to go with a SAFETY recall. They went with a "Customer Support Program" to save cost over lives. SAFETY FIRST. We were NOT notified of subsequent extensions, or we would have taken our vehicle in for service checks. Toyota is choosing profit over safety. Case # 220406001119 / 220406000716