NHTSA Complaint #11457334 — 2016 CADILLAC SRX

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number 11457334
Vehicle 2016 CADILLAC SRX
Component EXTERIOR LIGHTING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OR

Consumer Description

We have had an ongoing problem with our headlights dimming and getting worse and worse. The dealers tell us there's nothing they can do to test the headlight. They can sure tell if they drive it at night. It's so unsafe to drive at night that when we do we must use our high beams and in doing so, oncoming traffic flash their lights at us. It's so bad, I am afraid to drive and night and now won't and will only allow my husband too. This headlight issue has been an ongoing problem with Cadillac where they issued a recall, but for some reason didn't include the 2016 models in that recall. A case advisor offered us $500 towards the $2,000 repair and stated if there ever is a recall they would refund us what we paid. This is unacceptable. They know there's a problem and they don't take responsibility.

Related Complaints for the 2016 CADILLAC SRX

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