NHTSA Complaint #11454780 — 2014 TOYOTA CAMRY
POWER TRAIN issue reported to NHTSA
Complaint Details
| ODI Number | 11454780 |
| Vehicle | 2014 TOYOTA CAMRY |
| Component | POWER TRAIN |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | IL |
Consumer Description
We own a 2014 Toyota Camry with 88k miles on it. First my wife noticed a shuddering feeling at the speeds of 40-50 miles. She said it was very seldom, she was not worried, she thought it could the road surface making noise. A few weeks later, when I drove it to a shopping center, I noticed transmission shuddering and vibration in the car. A days later took it to the local Toyota service center, they run a diagnostics with an expensive $115 (even though it was obvious that it was a transmission problem). The service told me that it is the torque converter issues and said it is very common for 2012-2014 Toyota Camry. He mentioned that there has been an extended warranty for 8 years or 150k miles which every comes first. The service guy told me that my Camry passed the warranty about 2 months even though the mileage was about 88k, and they can't help with the cost. He suggested I should call Toyota Corp. office and open a case. I did it and explain the issue to Toyota Corp. guy. A few days later a Toyota rep called me and said he is sorry to say that he can't do anything, it is now my problem, I have to pay the repair bill (in the range of $2000) since the warranty passed only two months. Toyota is not covering this problem even though the problem is their fault since it is a mechanical/production problem, not related to a driver. Toyota only issued a technical bulletin for this problem, no recall at all. My Camry has only 88K miles on it and not covered it with the warranty. I find it not fair to penalize people who drives their cars at minimum and not have high mileage. If I have driven this car and put more miles, torque converter problems could have started earlier within the mileage limit. Toyota should recall all 2012-2014 Camry and fix the torque converters without any mileage limitations since it is their fault to put a defective transmission in their car.
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