NHTSA Complaint #11453101 — 2017 MAZDA CX-5

UNKNOWN OR OTHER issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number	11453101
Vehicle	2017 MAZDA CX-5
Component	UNKNOWN OR OTHER
Date of Incident	December 6, 2021
Date Filed	February 20, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

What component or system failed or malfunctioned, and is it available for inspection upon request? Answer: Infotainment screen goes haywire changing music stations, turning on/off lights, making phone calls while the car is driving in motion. The problem happened multiple times and it can happen anytime. Yes, it is available for inspection. How was your safety or the safety of others put at risk? Answer: Puts the driver and other cars at risk because driver gets freaked out by changing stations, turning on/off lights, calls being made, etc. Has the problem been reproduced or confirmed by a dealer or independent service center? Answer: Not yet. I plan to take to the dealer hope there is a recall for this issue. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Answer: No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Answer: No warning signals, messages or other indicators.

Related Complaints for the 2017 MAZDA CX-5

Other UNKNOWN OR OTHER Complaints

#11707923 — December 30, 2025 — The infotainment system suffers from ghost touching. It has gotten out of control even after a “recall” fix at the de...

#11699194 — November 13, 2025 — CX-5's infotainment system RANDOMLY, AND WITHOUT WARNING STARTS BEEPING AND CHANGING OPTIONS WHILE DRIVING, A VERY DI...

#11658843 — May 5, 2025 — My vehicle has had the "Ghost Touch" issue that has been reported on many Mazda vehicles and even had a recall for th...

#11658658 — May 3, 2025 — Infotainment system "touch" screen doesn't work and I experience "ghost" touching where it's as if someone is actual...

#11641988 — February 11, 2025 — Touchscreen continues to change to different screens Ghost touch screen malfunction is know to dealer as prior year m...

Recent Complaints for the 2017 MAZDA CX-5

#11709977 — ELECTRICAL SYSTEM — January 9, 2026 — UNKNOWN The infotainment system started malfunctioning on its own. Changes channels on radio, goes into settings and ...

#11707923 — ELECTRICAL SYSTEM — December 30, 2025 — The infotainment system suffers from ghost touching. It has gotten out of control even after a “recall” fix at the de...

#11702925 — ELECTRICAL SYSTEM — December 4, 2025 — Dashboard lit up like a Christmas tree. Multiple warning lights all at once. This issue has been reported on multiple...

#11702925 — FORWARD COLLISION AVOIDANCE: WARNINGS — December 4, 2025 — Dashboard lit up like a Christmas tree. Multiple warning lights all at once. This issue has been reported on multiple...

#11702925 — LANE DEPARTURE: BLIND SPOT DETECTION — December 4, 2025 — Dashboard lit up like a Christmas tree. Multiple warning lights all at once. This issue has been reported on multiple...