NHTSA Complaint #11451322 — 2021 TESLA MODEL Y

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number 11451322
Vehicle 2021 TESLA MODEL Y
Component VISIBILITY/WIPER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

In September 2021 I was driving my Tesla Model Y on I-84 in Connecticut at around 8:30PM, when all of a sudden I felt like I was about to faint, started experiencing dizziness and felt like everything was spinning around me. Luckily I was able to pull over safely. I called for an ambulance, everything checked out fine. After that I went to an ER, everything checked out fine again. I thought I was having a heart attack or a stroke, but all the tests came back negative. Initially I thought maybe it's because the Tesla drives, that it accelerates so fast that I wasn't used to the speed. Weeks later I started to see various specialists, ENT, allergist, ophthalmologist, optometrist, neurologist, they all checked me out and said nothing was wrong with me. I had two MRIs and and MRA done on my brain and neck, nothing wrong with me. After that I started thinking if there might be something wrong with the Model Y, so I Googled to see if other Tesla owners experienced the same thing. Then I found that some Teslas (Model X and Y) are known to have distortions and in some cases can cause headache or even vertigo for people. I then looked through my Model Y's windshield, then I noticed several areas of distortion. This led me to believe that my near-fainting was caused by the distortions in the windshield. I have other cars and I have driven highways at high speeds and I have never experienced any kind of dizziness or fainting. I took my Model to Tesla service center, they agreed and admit they do see the same distortions I saw, but they claim the distortions are within manufacturing specifications. I requested for the windshield to be replaced, ended up paying over $1k myself. My situation has improved slightly, but I still notice distortions in the new windshield. My belief is Tesla windshields have defects, they can cause people to have headaches and therefore could be a safety concern for everyone on the road.

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