NHTSA Complaint #11444071 — 2021 KIA SORENTO

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11444071
Vehicle	2021 KIA SORENTO
Component	POWER TRAIN
Date of Incident	September 9, 2021
Date Filed	December 16, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

Hello, My 2021 Kia Sorento SX was purchased new and it currently has 1917 mileages on the odometer. After purchasing the vehicle I have noticed a very noticeable noise which seems like coming from the transmission. When I slow to a stop a big clicking noise comes from the transmission. This noise is concerning regarding a safety stand-point and to be honest it is really annoying. I have read some other comments online and it seems to be an issue around this certain make and model. I have been to a Kia service center on two separate occasions on this issue. At this time the service department stated they can not assist me moving forward unless I escalate this to Kia Support which I plan on doing. Thank you for your time.

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