NHTSA Complaint #11442917 — 2021 TESLA MODEL 3

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number	11442917
Vehicle	2021 TESLA MODEL 3
Component	EXTERIOR LIGHTING
Date of Incident	December 4, 2021
Date Filed	December 6, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

Front right headlight on a brand new car no longer functions, safety was put at risk by the fact that it is illegal to drive on 1 working light in the dark and rain; and this happened thankfully before leaving home on a dark morning so it was detectable and actionable. Problem was confirmed by remote diagnostic from dealer. No warnings or messages before failure which was confirmed by Tesla representative on the phone. They have not inspected the component and will not return calls / have not responded to service scheduling for 3 days. There is no service possible when they have a monopoly on their supply chain and will not schedule service. My car is unsafe to drive and is basically a lemon at this point until they fix it.

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