NHTSA Complaint #11717809 — 2021 TESLA MODEL 3

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11717809
Vehicle 2021 TESLA MODEL 3
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AZ

Consumer Description

HVAC system which provides cooling/heating for all the systems including the powertrain, battery, inverters, Full-Self Driving computer malfunctions randomly shutting itself off due to a known issue of failing pressure and temperature sensors. Tesla is aware of this issue where the sensors may fail prematurely and in 2021 they issued a service bulletin SB-21-18-002. I was told It would be fixed with a software update... In other words it was never fixed. Now my car says that cooling and heating may randomly be unavailable due to invalid readings from the pressure and temperature sensors. They want me to pay to have the sensors replaced despite them acknowledging that they have a defect causing premature failure. This issue is safety related because in the event that I was supercharging and the HVAC system shuts down it could potentially lead to a battery fire or thermal runaway. Not to mention that the car left me without heat in subzero temperatures on a roadtrip.

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