NHTSA Complaint #11457968 — 2021 TESLA MODEL 3
EXTERIOR LIGHTING issue reported to NHTSA
Complaint Details
| ODI Number | 11457968 |
| Vehicle | 2021 TESLA MODEL 3 |
| Component | EXTERIOR LIGHTING |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NH |
Consumer Description
The passenger side headlight has stopped functioning on repeated occasions, both the high and low beams stop functioning simultaneously each time. I have been on long distance road trips now each time that this has occurred. Tesla service techs insist that it's software related in both instances and provide a software update. This alleviates the problem temporarily. I am currently insisting that they replace the unit completely, as these are not standard headlights that a consumer is able to purchase and replace at a parts retailer or any auto service center. Today, I got another service update, no replacement yet. The inherent danger in this practice is the amount of days and weeks required to schedule a service appointment, while operating the vehicle with one headlight and a complete inability to source an alternative resolution.
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