NHTSA Complaint #11457968 — 2021 TESLA MODEL 3

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number 11457968
Vehicle 2021 TESLA MODEL 3
Component EXTERIOR LIGHTING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NH

Consumer Description

The passenger side headlight has stopped functioning on repeated occasions, both the high and low beams stop functioning simultaneously each time. I have been on long distance road trips now each time that this has occurred. Tesla service techs insist that it's software related in both instances and provide a software update. This alleviates the problem temporarily. I am currently insisting that they replace the unit completely, as these are not standard headlights that a consumer is able to purchase and replace at a parts retailer or any auto service center. Today, I got another service update, no replacement yet. The inherent danger in this practice is the amount of days and weeks required to schedule a service appointment, while operating the vehicle with one headlight and a complete inability to source an alternative resolution.

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