NHTSA Complaint #11437521 — 2021 KIA SORENTO

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11437521
Vehicle	2021 KIA SORENTO
Component	POWER TRAIN
Date of Incident	October 18, 2021
Date Filed	October 20, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	DE

Consumer Description

My 9 month old (9000+ miles) car went completely into neutral while driving without any warning. The speed dropped quickly, and I was very closed to get hit by the car behind. I carefully stopped and turned off the car at a curbside, and it went back to normal when restarted. However, the next day I started the car like normal and found it wouldn't move either forward or reverse with the Check Engine Light on. The car was then towed to the dealership for inspection, and they were able to reproduce the problem. I was told the entire transmission needs to be replaced. The same terrifying experience is seen from multiple internet forums for the same new Kia Sorrento 2021.

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