NHTSA Complaint #11437122 — 2014 FORD ESCAPE STEERING

Complaint Details

ODI Number	11437122
Vehicle	2014 FORD ESCAPE
Component	STEERING
Date of Incident	October 14, 2021
Date Filed	October 18, 2021
Mileage	57,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

The contact owns a 2014 Ford Escape. The contact stated that while driving at 40 MPH, the power steering assist fault warning message appeared on the instrument panel. The contact used excessive force to move the vehicle off the road. Due to the failure, the contact initially had the vehicle towed to an independent mechanic who was unable to determine the cause of the failure. The vehicle was then towed to a dealer. The contact was informed that the steering rack assembly needed to be replaced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 57,000.

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