NHTSA Complaint #11434680 — 2020 FORD EXPLORER

The contact owns a 2020 Ford Explorer. The contact stated while attempting to reverse the backup camera failed to engage. The contact stated that there was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the Intelligent Platform Management Bus (IPMB) flashed. The vehicle was repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V735000 (Back Over Prevention). The vehicle was repaired but continued to experience the same symptoms. The manufacturer was informed of the failure and spoke with the contact’s attorneys and was awaiting a response. The failure mileage was approximately 22,900. Consumer stated camera was replaced 4 times and reprogrammed twice.