NHTSA Complaint #11432190 — 2020 HONDA PILOT

EQUIPMENT:ELECTRICAL:INFOTAINMENT issue reported to NHTSA

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Complaint Details

ODI Number 11432190
Vehicle 2020 HONDA PILOT
Component EQUIPMENT:ELECTRICAL:INFOTAINMENT
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WI

Consumer Description

The center led screen and all components cut out and reboot many times while driving. This includes backup camera, hands free phone communication and navigation. Radio is also non functioning during this time. Honda has referred this fix as fakra components. Items have been replaced or worked on 4 times as of September 7th 2021 and the system failed again already today Sept 8th 2021. The first incident occured 1 week after purchase and this is the fifth time it will need repair in less than 1 year, although dealer service has told me there is nothing else they can do until Honda comes up the a fix. Apparently this occurring on several years of high end pilots. I contacted Honda today and started the process for a case number.

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