NHTSA Complaint #11716897 — 2020 HONDA PILOT

On or about January 7, 2026, we were driving through town and the dash cluster lit up with five separate warnings for safety features no longer operational. These are adaptive cruise control, lane keeping assist, collision mitigation, road departure mitigation, and automatic high beams. We cleaned the windshield and radar housing. Then the battery was replaced. None corrected the problem. An appointment was then scheduled at the dealership for 1/9/2026. It was determined the multi-purpose camera had an internal short. The only fix is a new camera ($1284) and re-aim process. The total repair cost, not including the $165 diagnostic fee, is $1727. In the meantime, the driver safety features are mostly unavailable, including the traditional cruise control. I say mostly because the system randomly works for a few minutes before overheating/shorting. I worry about fire and sudden emergency braking due to the short. I must note this system has never functioned well. In particular, the camera and/or radar “sees” problems that don’t exist and unnecessarily and repeatedly activates the warning notifications, especially on two-lane highways. I may still have video of a trip where there were dozens of warning notifications within just a few miles for cars in their own lane. The collision mitigation system has been off for nearly all our ownership as it nearly caused a major accident on our second day. As I was accelerating up to highway speed to merge onto the highway I activated my turn signal. A truck in the driving lane was slowing to let me in, however, the system saw traffic in the vicinity and activated numerous warnings on the dash while simultaneously activating the brakes and steering me towards the ditch. The car behind me had to panic brake to avoid hitting me. I had limited driver input during this period but was able to get stopped on the shoulder of the highway. I liken the Honda Sensing system to a 16 year old driver who is prone to panic.