NHTSA Complaint #11421087 — 2020 HONDA PILOT

EQUIPMENT:ELECTRICAL:INFOTAINMENT issue reported to NHTSA

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Complaint Details

ODI Number 11421087
Vehicle 2020 HONDA PILOT
Component EQUIPMENT:ELECTRICAL:INFOTAINMENT
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TN

Consumer Description

The electrical system including the rear camera, dash board speed display, hands free phone system radio intermittently goes blank and resets randomly during operation of the vehicle. Two Honda dealers have attempted repairs unsuccessfully and continue to try changing parts. Failure during driving is distracting and potentially hazardous to the vehicle occupants and other vehicles near them. Honda can or will not give me any assurance that this problem will not cause problems with other electrical component of the car that are more safety critical. The dealer tells me they are waiting on parts and Honda Customer service sends me to a case managers voice mail who does not return calls.

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