NHTSA Complaint #11428903 — 2014 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11428903
Vehicle 2014 FORD ESCAPE
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

Initially the only problem I had was the back up camera. It kept disconnecting, with a failure (error) code. Soon Afterwards, The vehicle loss all power steering abilities. The tires have been replaced with new tires. The vehicle locked up when parked and I was unable to move it when in drive. I called for assistance from a towing company. They inflated my tires. I took the vehicle to a certified mechanic. They were unable to resolve the issue. They said they couldn’t find them problem. Today, I (just) returned from an out of state vacation with my 2 grandchildren in tow, and loss power steering again while going down a steep and curvy mountain side. I found a pullout, parked and I called my daughter to come pick up the kids (several hours away) for their safety. I also had my husband assist me with handling and driving the vehicle with out power steering. Again several hours away. The Mountains & cliffs were a threat and a danger to all of us on the road. So we worked through a plan of push & pull. I’ve reported the problem multiple times to the local FORD dealership & manufacture with no positive response or suggestions. The vehicle is a 2014 with only 52,722 miles. I need help, please.

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