NHTSA Complaint #11427801 — 2016 CHRYSLER 200

My car gave me a service airbag message when I started it on July 31st. I already had an appointment scheduled with a Chrysler dealer to resolve an unrelated recall issue, so I asked them to look into what was causing the airbag issue, as well. They told me that the jumper wiring needed to be replaced on both sides of the vehicle in order to resolve diagnostic code B0020-13. They quoted me over $2,800.00 to fix the issue and told me that my airbags would not go off if I were to get in an accident unless the repairs were made. I am unable to afford this, so I contacted FHA customer service to seek cost assistance, but was told my car is too far out of warranty. My car only has 78,000 miles, so I should not have any safety issues with it. I was told by the technician that this is a common problem with my vehicle. Seeing as this is a safety issue and it is a common issue, I believe it is worth investigating to determine if it is caused by a manufacturing defect. I, like most people, cannot afford this costly of a repair, so I am putting my life at risk each time I drive my car, which I now know will not deploy the safety bags if I get in an accident. To make matters worse, I had to pay a $150.00 diagnostics fee just to find this out.