NHTSA Complaint #11426041 — 2016 JEEP CHEROKEE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11426041
Vehicle	2016 JEEP CHEROKEE
Component	ELECTRICAL SYSTEM
Date of Incident	July 1, 2021
Date Filed	July 22, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

Service shifter message comes up on dashboard of vehicle. All the lights on the shifter turn red and the dashboard will not permit changing the screen message. This happened frequently in 2019 for the vehicle. Service at the dealership replaced the shifter wiring harness and bezel kit. Now the same issue is occurring with the same service message for the shifter. Dealership states the shifter bezel needs to be replaced with updated version. If this problem worsens, the vehicle could stop shifting and/or be unable to put the vehicle into park. This is a common problem for Jeep Cherokees as seen on online forums from owners.

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