NHTSA Complaint #11419526 — 2008 SUBARU OUTBACK

The contact owns a 2008 Subaru Outback. The contact stated while driving 30 mph, the check engine warning light illuminated. The contact took the vehicle to a local dealer, where it was diagnosed with needing unknown repairs to be completed. The vehicle was repaired however, after the repairs she started to hear an abnormal sound coming from the rear of the vehicle. The vehicle was taken back to the local dealer, where it was diagnosed with needing unknown repairs to be performed. The vehicle was repaired however, the failure persisted. The vehicle was taken to an independent mechanic and was informed that the front passenger’s side ball joint and power steering rack needed to be replaced. Additionally, the rear differential fill plug and the transmission needed to be repaired. The vehicle was repaired however, the transmission was not replaced. The contact called the local dealer and made them aware of the failure of the transmission. The vehicle was not diagnosed nor repaired. The contact stated recently the air bag warning light illuminated. The dealer and independent mechanic were made aware of the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 139,000.