NHTSA Complaint #11615259 — 2008 SUBARU OUTBACK

Subaru Outback 2008 -- This model's frequent brakes problems are an outrage. Subaru has known for years, with several Subaru recalls already, that the Subaru 2008 Outback has a defective brakes design and/or manufacture. I have experienced brakes problems on several occasions throughout my ownership and reported them to Subaru -- beginning the first weeks of ownership. This began within weeks of purchase. Subaru stated for the entirety of my new-owner warranty period that they couldn't replicate the problem. But once that warranty's ended, weeks later Subaru told me I needed "a full set of brakes" and sought nearly $2K for it ---on a car bought new just about two years earlier and well under 18K miles. My car again displays the "Err SS" code as it did as an early precursor to the Subaru defective brakes recalls in past years. For approximately 5 weeks -- mu Subaru Outback was in Subaru's service centers under the required diagnostic evaluation service at two Subaru service centers. Both -- you guessed it -- stated they were unable to replicate the problem. (These Subaru mechanics also were unable to replicate and/or diagnose the problem of erratic-/non-start, pulsing lights, random alarm and radio function that arose following Subaru's replacement of my alternator following the manufacturer's regularly scheduled timing belt maintenance.) Subaru has dragged out the process of required diagnosis for literal years. Per its pattern or practice, Subaru opened, stalled for months at a time to return a call and/or email, then closed cases regarding the on the very same reported brakes issues (and alternator repair). Subaru, for the past 18 months or so, has resorted to the excuse of "an older car" -- after Subaru have ignored for years at a time and then failed to properly repair the known brakes defect that needs regular repair -- not related to regular wear and tear.