NHTSA Complaint #11614816 — 2008 SUBARU OUTBACK

Four Subaru dealership licensed service centers in Maine and New Hampshire have had for some 8 weeks my Outback to evaluate, diagnose, and -upon my approval- service. Every one of the four Subaru locations was been unable to resolve a single one of these chronic problems of the Outback's erratic 1) start/no-start, 2) triggered security light and activated alarm, 3) dashboard battery and brake icons lighting/pulsing, 4) error code 55 (or SS) and 5) car headlights pulsing. The above problems compound with the issues Subaru's service teams have failed to resolve since early days of new car ownership (despite repeated repair) for 1) brakes regularly making noise, 2) radio randomly changing volume or shutting off, and 3) back tail light not working. Note: During the first two years of ownership, Subaru's service stated it "could not replicate" the problem with the brakes I'd reported within weeks of purchasing the new car. But a few weeks out of warranty, the same Subaru service location stated "I need whole new brakes" and quoted some $1,800 in repairs. A few months later, Subaru issued its first admission to the defective brake system. These four Subaru dealership licensed service centers in part or full 1) held my car at least 2x - 4x longer than quoted, while upselling me on the loaner model, then missing several by which they'd a written diagnostic report , 2) refused diagnostic report and when sought provided scant or impractical information, 3) demanded under threat of rental fees if loaner was not retuned within a couple of hours .... during a business day (including at distant locations too far to reach by deadline), and 5) sought many hundreds of dollars in payment for undisclosed and unapproved work without ever diagnosing issue, which they demanded in conjunction with the rental fees ginned up by dragging out and then failing to do the diagnostic work. Subaru USA added years of delay and refuses to honor manufacturer's or licensee-issued warranties.