NHTSA Complaint #11415587 — 2021 FORD EXPLORER

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11415587
Vehicle	2021 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	March 29, 2021
Date Filed	May 7, 2021
Mileage	2,120 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I NOTICED TRANSMISSION FLUID ON THE GARAGE FLOOR. MARCH 27,2021. DROPPED THE CAR OF AT THE DEALERSHIP WHERE I BOUGHT THE CAR. 2021 FORD EXPLORER ST WITH 2120 MILES I PURCHASED ON JANUARY 30, 2021. PROBLEM WAS DIAGNOSED AS LEAKS AT THE TRANSFER CASE SEALS ON THE TRANSMISSION OUTPUT DRIVE TRAIN. THE BOOTS WERE LEAKING TRANSMISSION FLUID. THE TRANSFER CASE NEEDED TO BE REMOVED AND THE SEALS REPLACED. THIS RESULTED IN WAITING 6 WEEKS FOR THE PARTS TO BE DELIVERED AND 1 WEEK MORE TO REPAIR AND INSTALL. TODAY I STILL DO NOT HAVE MY CAR BACK. WEEK 7 WILL BE NEXT WEEK WHEN COMPLETION IS ESTIMATED TO BE .

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