NHTSA Complaint #11413350 — 2020 AUDI Q3
SERVICE BRAKES issue reported to NHTSA
Complaint Details
| ODI Number | 11413350 |
| Vehicle | 2020 AUDI Q3 |
| Component | SERVICE BRAKES |
| Date of Incident | |
| Date Filed | |
| Mileage | 6,500 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NJ |
Consumer Description
AS IN PAST INSTANCE RELATED TO THE DIESEL ENGINE FUEL CONSUMPTION CASE, AUDI IS HIDING THE FACT THAT THEIR BRAKE ROTORS FOR THE Q3 2020 MODEL HAVE A MANUFACTURING DEFECT. THE ROTORS ARE PRODUCED WARPED FROM THE FACTORY AND IT MAY CAUSE VARIOUS BREAKING ISSUES AS THE MILEAGE INCREASES, STARTING WITH NOISES, STEERING WHEEL AND CAR VIBRATIONS TO POSSIBLE BRAKE FAILURE. AUDI DOES NOT WANT TO ACKNOWLEDGE THE ISSUE SO THEY DO NOT HAVE TO REPAIR THESE CARS PERMANENTLY OR DECLARE THEM UNDRIVABLE AND, AS THEIR MILEAGE INCREASES TO PROVIDE WARRANTY FOR DEFECTIVE PARTS BEYOND THEIR ORIGINAL WARRANTY TERM. THEY ALSO DO NOT WANT TO MAKE THIS AN ISSUE WHICH REQUIRES A MANDATORY RECALL FOR TENS OF THOUSANDS OF VEHICLES PREFERRING TO BLAME IT ON VARIOUS OTHER FACTORS RELATED TO THE VEHICLE BEING DRIVEN TO A LESSER EXTENT AND RUST ACCUMULATING ON THE ROTORS. ​ IN FACT THEY RECOGNIZED THIS AS A KNOWN ISSUE AND REPLACED THE 4 ROTORS AFTER 4000 MILES, AND WHEN THE PROBLEM REAPPEARED AFTER ANOTHER 2500 MILES THE DENIALS AND BLAMING ON THE WAY THE CAR IS BEING USED (LESS THAN AVERAGE MILEAGE) STARTED. THEIR REFUSED TO FIX THE PROBLEM PROPERLY IN THE HOPE THAT AFTER THE WARRANTY EXPIRES THEY WILL BE ABLE TO CHARGE FOR REPAIRS. IN FACT, BEING CONCERNED BY THE SAFETY ISSUES RELATED TO DEFECTIVE PARTS, I OFFERED TO PAY FOR THE REPLACEMENT OF THOSE PARTS AND I GOT FROM THEM A QUOTE FOR THE COSTS. THEY REFUSED TO FIX THE PROBLEM BECAUSE THAT WOULD MEAN AN ACKNOWLEDGEMENT OF THE EXISTENCE OF THE PROBLEM (NEEDING TO REPLACE 4 ROTORS AFTER 4000 MILES AND 2 REAR ROTORS AFTER ANOTHER 2500 MILES). THEY ALSO ARE BLAMING THE CUSTOMER FOR HEAVING BRAKING WHICH CAUSES THE ISSUE WHEN IN FACT THE CAR IS DRIVEN LIGHTLY AND ONLY WHEN ALLOWED OVER THE 60 MILES/HOUR LIMIT. ISSUE SHOULD BE ADDRESSED WITH A PERMANENT FIX.
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