NHTSA Complaint #11712778 — 2020 AUDI Q3

I purchased this vehicle new in June 2020. Since January 2022, it has experienced recurring water intrusion into the passenger cabin during heavy rain. Water leaks from the ceiling around the overhead console near the front reading/map lights. During heavy rain, water pools and causes the interior lights to turn on unexpectedly while driving. Generally, the lights cannot be turned off or immediately reactivate, creating a safety hazard at night. Water also drips onto the infotainment screen and center stack controls. To try to protect interior electronics, I have used absorbent materials to cover the center stack while parked and to wipe water while driving, which is distracting and unsafe. The issue has occurred repeatedly over multiple years and is reproducible. The vehicle has been inspected multiple times by authorized Audi service centers. Repairs have included cleaning sunroof drain tubes, replacing sunroof seals and adhesive pads, installing updated components, and water leak testing. Technicians confirmed water in the sunroof stowage tray and drains, and light malfunctions were attributed to water entering the cabin from the sunroof. Despite these repairs, the water intrusion continues to recur annually. During the most recent inspection, standing water was found in the rear sunroof drains, and sunroof removal and reinstallation was recommended but not covered. Service personnel confirmed the vehicle was properly maintained and not misused. The vehicle has approximately 17,000 miles. Primary symptoms are water dripping from the headliner and unintended activation of interior lighting while driving. Affected components include the sunroof assembly, drains, overhead console, and interior electrical systems. Other owners have reported similar issues, and multiple NHTSA Technical Service Bulletins acknowledge water entry from sunroof drains and seals. When I contacted Audi of America, I was informed that multiple complaints had been received, even that week.