NHTSA Complaint #11405653 — 2018 FORD F-150

JUST PURCHASED A 2018 F150 XLT WITH XTR PACKAGE WITH APPROXIMATELY 36,500 MILES. NOTICED THAT VEHICLE STEERING WHEEL HAS PLAY AND TENDS TO SWAY, ALMOST FEELING LOOSE, WHEN DRIVING UNDER 50MPH. INFORMED DEALER AND WHEEL ALIGNMENT WAS PERFORMED. ASKED DEALER FOR RESULTS OF ALIGNMENT CONDITION AND MEASUREMENTS PRIOR TO ALIGNMENT BEING PERFORMED AND WAS TOLD THEY DO NOT KEEP RECORDS OF PREVIOUS MEASUREMENTS ONLY RESULTS AND MEASUREMENTS AFTER WORK WAS PERFORMED. UPON LEAVING STEERING WHEEL STILL STEERS AWAY WHEN DRIVING UNDER 50MPH. WHEN COMPARED WITH OTHER VEHICLES IT DEFINITELY HAS PLAY. DID SOME RESEARCH AND FOUND THAT THERE ARE MANY COMPLAINTS OF THE SAME HAZARDOUS ISSUE BEING REPORTED. SWAYING AND PLAY IN STEERING WHEEL IS CONSTANT UNDER 50MPH. CORRECTION OF STEERING WHEEL IS EXHAUSTING TO HANDS AND WRISTS AND FEELING OF BEING UNSAFE IS PRESENT WHEN DRIVING VEHICLE. HAVE CONTACTED DEALER, LEFT MESSAGE TO SPEAK MORE ON THIS AND NO ONE HAS CALLED US BACK SINCE WE TOOK THE VEHICLE IN A WEEK AGO. WE HAVE OUR CHILDREN IN THIS VEHICLE. PLEASE HELP!