NHTSA Complaint #11677791 — 2018 FORD F-150

NHTSA Safety Complaint Draft Vehicle Information: Make: Ford Model: F-150 Year: 2018 VIN: [XXX] Incident Summary: While driving my 2018 Ford F-150, the vehicle suddenly displayed a warning on the dashboard: “Steering Assist Fault – Service Required.” Within moments of this warning, I lost all power steering assist and was unable to control the vehicle, resulting in the truck veering off the road and into a ditch. This was a sudden and dangerous failure of the Electric Power Steering (EPS) system. I was fortunate not to have been injured, and no other vehicles were involved. However, this type of failure represents a major safety risk to me and to others on the road. I contacted Ford Motor Company and was assigned Case Number: [XXX]. Despite reporting the issue and explaining that the vehicle ran off the road, Ford refused to offer any assistance or goodwill repair. I was told the vehicle is outside of recall 24S45, even though it displays the exact same failure symptoms as recalled vehicles from later years. This failure could have resulted in serious injury or death. I am requesting that NHTSA investigate this steering system failure and expand any related recall coverage to include affected 2018 F-150 models like mine. Incident Date: [XXX] Mileage at Time of Incident: 157,000 Location: Pine Bluff, AR Complainant Information: Name: [XXX] Address: [XXX] Phone: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)