NHTSA Complaint #11670580 — 2018 FORD F-150

The contact owned a 2018 Ford F-150. The contact stated that while the contact's son was driving at 20 MPH, the contact's son noticed an unusual sound. The steering wheel did not turn in the intended direction. No warning lights illuminated. The contact stated the steering wheel was detached and loose. The vehicle crashed into a nearby tree. The contact's son did not sustain any injuries. In addition, the air bags did not deploy. The vehicle was towed to the insurance company for inspection. The vehicle was condemned as a total loss by the insurance company. A police report was filed; however, the information was unavailable. The manufacturer was made aware of the failure, and a case was filed. The contact was advised that the vehicle needed to be inspected by the investigator. The failure mileage was unknown.