NHTSA Complaint #11400098 — 2017 CADILLAC XT5

FOR ABOUT 2 YEARS NOW WE HAVE BEEN RECEIVING A SERVICE TRANSMISSION SOON WARNING FROM OUR 2017 CADILLAC XT5 BUT EVERY TIME WE TAKE IT IN TO CADILLAC THEY STATE THAT THEY CAN'T DUPLICATE THE WARNING. I HAVE PICTURES DOCUMENTING ALMOST EVERY TIME THE MESSAGE HAS COME UP EXCEPT FOR TWO TIME INCLUDING THE MOST RECENT AS I DIDN'T HAVE MY PHONE ON ME AT THE TIME. IT HAS BEEN TO CADILLAC 3 OR 4 TIMES FOR THIS. THE MOST RECENT TIME WE RECEIVED THIS MESSAGE THERE WAS A MESSAGE FOLLOWING THAT STATED YOUR TRANSMISSION WILL NOT BE ABLE TO SHIFT SOON WHILE ON THE XPRESSWAY AND WE WERE DRIVE 65 MPH WITH OUR KIDS IN THE CAR, I WAS NOT ABLE TO GET PICTURES THIS TIME AS MY HUSBAND WAS DRIVING AND I DIDN'T HAVE MY PHONE ON ME. WE HAVE TAKEN IT TO CADILLAC AND THEY SAY THEY CAN'T DUPLICATE THE MESSAGE AND THEY RECEIVED NO CODE WARNINGS. WE HAVE BEEN HEARING STRANGE SOUND DURING GEAR SHIFTS AND THE TRANSMISSION SOUNDS LIKE IT IS WORKING REALLY HARD AROUND THE TIMES WHENEVER WE RECEIVED THESE MESSAGES. THE CAR ALSO HANDLES VERY DIFFERENTLY AND DIFFICULTLY DURING THIS TIME. WE ARE HIGHLY CONCERNED AS THIS COULD CAUSE A MAJOR ACCIDENT IF THE TRANSMISSION DOESN'T SHIFT WHILE DRIVING ESPECIALLY WHILE ON THE HIGHWAY.