NHTSA Complaint #11395759 — 2021 TESLA MODEL Y

MY DEFROSTER HAS FAILED FOR THE SECOND TIME. THE CAR FAILS TO PROVIDE HEAT IN COLD TEMPERATURES, SUDDENLY AND WITHOUT WARNING. THIS PRESENTS A DANGEROUS CONDITION WHEN DRIVING IN WINTER CLIMATES AND RESULTS IN THE WINDSHIELD ICING UP INSIDE AND OUT. I HAVE BEEN IN CONSTANT CONTACT WITH THE DEALER AND THEY HAVE REPLACED SENSORS. NOW THEY HAVE STATED THAT THE CAR PERFORMS AS IT SHOULD, AND IS MADE FOR WARMER CLIMATES. THE LAST TIME THE FAILURE TOOK PLACE, I WAS DRIVING IN A SNOWSTORM AND THE WINDSHIELD ICED OVER, BAD ENOUGH THAT THE WINDSHIELD WIPERS FROZE IN PLACE. I AM ALSO BEING TOLD THAT THE CAR MUST WARM UP FOR 45 MINUTES PRIOR TO DRIVING, DUE TO THIS CONDITION. MY CAR IS NO LONGER DRIVABLE WHEN THE TEMPI TIRE IS BELOW 15F WITHOUT REASONABLE RISK OF BECOMING IMPAIRED. I HAVE REQUESTED THE SERVICE DEPARTMENT TO REPAIR MY CAR AGAIN, THEY HAVE REFUSED, STATING IT IS NORMAL OPERATION FOR THIS MODEL. AGAIN, WHEN ON HI DEFROST IN TEMPERATURES BELOW 15F, THE CARS CLIMATE CONTROL CANNOT SUPPLY ENOUGH HEAT TO PROPERLY KEEP THE WINDSHIELD CLEAR.