NHTSA Complaint #11390488 — 2020 JEEP CHEROKEE

TL* THE CONTACT LEASES A 2020 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, AN UNKNOWN BURNING ODOR OCCURRED. THE CONTACT STATED THAT ANOTHER VEHICLE ALERTED HER THAT THE VEHICLE WAS ON FIRE UNDERNEATH. THE CONTACT QUICKLY COASTED OVER TO THE SIDE OF THE ROAD AND AS SHE EXIT THE VEHICLE THE HOOD EXPLODED ENGULFED INTO FLAMES. THE CONTACT STATED THAT THE VEHICLE BURNED DOWN TO A CRIST. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE OF WHAT HAD LEFT OF THE VEHICLE. A FIRE AND POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND WAS LATER TAKEN BY THE VEHICLE INSURANCE TO AN INSURANCE AUTO AUCTION LOT WHERE IT STILL REMAINED. THE CONTACT CALLED KELLY JEEP CHRYSLER, 353 BROADWAY, LYNNFIELD, MA 01940, AND INFORMED THEM OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. THE VIN WAS NOT AVAILABLE.