NHTSA Complaint #11386830 — 2009 FORD FUSION

TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE DRIVING, THE CONTACT HEARD THE BRAKES SQUEAK WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FRONT PADS AND ROTORS WERE REPLACED HOWEVER, THE FAILURE PERSISTED. THE INDEPENDENT MECHANIC THEN DIAGNOSED THE FAILURE AS THE ANTI-LOCK BRAKING SYSTEM. THE LOCAL DEALER LARSON FORD (1150 OCEAN AVE, LAKEWOOD, NJ 08701) WAS CONTACTED AFTER NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) WAS RECEIVED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE CONTACT STATED THAT THE LOCAL DEALER LARSON FORD (1150 OCEAN AVE, LAKEWOOD, NJ 08701) WAS CONTACTED HOWEVER, PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE RECALL NOTICE STATED THAT THE PART WOULD NOT BE AVAILABLE UNTIL THE FIRST QUARTER OF 2021. THE CONTACT STATED THAT THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD SEND A LETTER TO THE DEALER TO EXPEDITE THE REPAIRS. THE CONTACT WAS CONCERNED THAT THE DEALER WAS CHARGING A DIAGNOSTIC FEE. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.