NHTSA Complaint #11679035 — 2009 FORD FUSION

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11679035
Vehicle 2009 FORD FUSION
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WV

Consumer Description

I have recall 19S54 and called Ford. They made an appointment with Downtown Ford, Charleston, WV. The dealership said ford declined my recall repair due to not being able to get their machines to get any codes from my car. The ABS light is on. My mechanic said Ford should fix their recall. The recall says the D03 fluid must be changed to DOT 4 even if no problem found and if problem detected how to fix it! Ford declined because they can't get code reader to work on my car. They said it is a Preexisting Condition! My car is old but only has 24,800 miles and has been kept inside in a heated garage. The Downtown dealership said their hands are tied and would love to make my car safe. Their phone number is 304 344 1601. Please help me get my car fixed!!! I have called Ford multiple times and no help due to not having the codes from the dealership. Thanks!!!!

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