NHTSA Complaint #11386786 — 2016 FORD EXPLORER

TL* THE CONTACT OWNED A 2016 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). THE VEHICLE TAKEN LOCAL DEALER KEVIN'S ROYAL FORD OF COOPERSTOWN (5069 NY-28, COOPERSTOWN, NY 13326:(607) 547-9924) AND HAD THE RECALL COMPLETED. THE CONTACT STATED WHILE DRIVING 45 MPH, WHEN THE VEHICLE'S TOE LINK DETACHED AND CRASHED INTO A GUARD RAIL AND DROVE INTO A DITCH. ALL 5 AIR BAGS DEPLOYED. THE CONTACT DID NOT SUSTAINED ANY INJURIES OR SEEK ANY MEDICATION ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE INSURANCE COMPANY DEEMED THE VEHICLE A LOSS. THE VEHICLE WAS TOWED TO A JUNKYARD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V675000(SUSPENSION) ON NOVEMBER OF 2020 AFTER THE ACCIDENT. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,300. *JS