NHTSA Complaint #11385238 — 2015 FORD EDGE

WHILE DRIVING MY CAR I STARTED TO NOTICE A RATTLING NOISE FROM UNDERNEATH THE VEHICLE. AFTER ABOUT A WEEK, I TOOK THE CAR TO MY LOCAL MECHANIC AND HE INDICATED THAT MY CAR NEEDED A NEW WATER PUMP, WHICH HE REPAIRED. THIS DID NOT FIX THE RATTLING NOISE AND HE INFORMED ME THAT MY CAR MOST LIKELY HAD A CRACKED FLEXPLATE. UPON CONTACTING FORD CUSTOMER EXPERIENCE, THEY INDICATED THAT MY CAR WOULD HAVE TO BE CHECKED BY AN AUTHORIZED FORD DEALER TO VERIFY THIS ISSUE. IT WAS VERFIED BY THE DEALER AND THEY HAVE QUOTED ME A REPAIR BILL OF $3,800 AND THAT IS ONLY IF THE ENGINE IS NOT BAD DUE TO THE CRACKED FLEXPLATE ISSUE. FORD HAS NOT OFFERED ANY ASSURANCE THAT THIS WILL NOT RECUR OR ASSISTANCE WITH THE OBVIOUS MANUFACTURERS DEFECT.