NHTSA Complaint #11360974 — 2019 TOYOTA HIGHLANDER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11360974
Vehicle	2019 TOYOTA HIGHLANDER
Component	ELECTRICAL SYSTEM
Date of Incident	August 30, 2020
Date Filed	September 24, 2020
Mileage	16,638 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

THE VOICE GUIDANCE SYSTEM WAS INOPERATIVE. I BOUGHT IT AS A PRE-CERTIFIED 2019 HIGHLANDER FROM A TOYOTA DEALER WITH 16K MILES. AT THE TIME IT WAS WORKING THE STOPPED WORKING. AFTER 3WKS I FOUND OUT THAT I HAVE TO PUSH THE START BUTTON 2X WITH THE ENGINE OFF TO GET IT TO WORK. TOYOTA HAS KNOW ABOUT THIS FOR 2 YEARS BUT NO ONE INCLUDIJNG SUPPORT TOLD ME ABOUT IT! WILL THERE BE ANY RECALLS? IT IS TOO LATE TO TAKE IT BACK! I WILL HAVE TO DO THIS EACH TIME I USE THIS FEATURE.

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