NHTSA Complaint #11349623 — 2018 HONDA HR-V

VIN: [XXX] YEAR: 2018 MAKE: HONDA MODEL: HR-V WHILE DRIVING THROUGH TOWN AT AROUND 35 MPH, THE CAR STARTED DOING A PULSATING SENSATION. AS WE GOT UP TO HIGHWAY SPEED AND DRIVING FROM (08/08/2020), BOISE, IDAHO TO BELLEVUE WASHINGTON THE "ORANGE LIGHT" CAME ON AND STARTED FLASHING AND LOST ALL POWER. PULLED OVER "SAFELY" ON THE SIDE OFF THE ROAD TO LET THE ENGINE COOL DOWN FOR ABOUT 1 HOUR. THERE WAS NO LIGHT THAT CAME ON INDICATING THAT THE ENGINE WAS OVERHEATING. (08/10/2020) HONDA OF KIRKLAND HAS HAD THE HRV FOR 1 WEEK NOW, AND THEY SAY THAT THEY CANNOT FIND ANYTHING WRONG WITH THE CAR "NO CODES". WE ASKED THE "SERVICE ADVISOR THAT WORKS FOR HONDA OF KIRKLAND" IF IT IS SAFE AND OKAY TO DRIVE THE CAR, HE TOLD US IT IS SAFE AND OKAY TO DRIVE THE HRV. WE PICKED UP THE CAR, AND AGAIN WE FILL THE SAME PULSATION/HESITATION ISSUE AS BEFORE. THEY STATED THAT THEY COULD NOT FIND ANY CODES, EVEN THOUGH THE CHECK ENGINE LIGHT WAS FLASHING WHEN THIS HAPPENED. THEY ALSO STATED THAT THE TRANSMISSION FLUID WAS DARK IN COLOR, AND TO ONLY CHANGE THE TRANSMISSION FLUID ONLY WHEN THE CARS COMPUTER MAINTENANCE INDICATOR SAYS TO. (NOTE THE MAINTENANCE INDICATOR NEVER CAME ON INDICATING TO SERVICE THE TRANSMISSION, BASED OFF THE CODE THAT WOULD COME ON THE DASH). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR