NHTSA Complaint #11348657 — 2014 FORD FUSION HYBRID

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11348657
Vehicle	2014 FORD FUSION HYBRID
Component	STEERING
Date of Incident	June 5, 2020
Date Filed	August 11, 2020
Mileage	90,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OK

Consumer Description

TL* THE CONTACT OWNS A 2014 FORD FUSION HYBRID. THE CONTACT STATED THAT AS SHE WAS PULLING OUT OF A BANK PARKING, SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE STEERING WHEEL CEASED. THE VEHICLE WAS TAKEN TO STUTEVILLE FORD OF ATOKA, LLC (1601 S MISSISSIPPI AVE, ATOKA, OK 74525), AND WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT HER HUSBAND WAS ABLE TO MOVE THE STEERING WHEEL AND DROVE THE VEHICLE TO HER RESIDENCE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.*DT*JB

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