NHTSA Complaint #11338657 — 2014 FORD ESCAPE STEERING

Complaint Details

ODI Number	11338657
Vehicle	2014 FORD ESCAPE
Component	STEERING
Date of Incident	June 19, 2020
Date Filed	July 10, 2020
Mileage	113,595 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS AT A STAND STILL AND LOSS POWER STEERING FUNCTIONALITY. THE CONTACT STATED THAT, POWER STEERING ASSIST SERVICE REQUIRED WAS DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. AN UNKNOWN DEALER WAS CONTACTED AND AN APPOINTMENT WAS MADE TO HAVE THE VEHICLE DIAGNOSED WHICH WAS STILL PENDING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,595 *BF CONSUMER STATED THIS HAPPENS WHEN DRIVING.*JB

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