NHTSA Complaint #11331499 — 2020 TOYOTA HIGHLANDER STRUCTURE:BODY

Complaint Details

ODI Number	11331499
Vehicle	2020 TOYOTA HIGHLANDER
Component	STRUCTURE:BODY
Date of Incident	June 29, 2020
Date Filed	June 29, 2020
Mileage	4,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

THE VEHICLE WAS IN MOTION ON A STRAIGHT HIGHWAY ON A HOT TEXAS DAY WITH NO OTHER VEHICLES IN THE VICINITY AND NO DEBRIS ON THE ROAD AND THE MOON/SUN ROOF EXPLODED (SOUNDED LIKE A GUN SHOT IN THE CAR). THE CAR WAS BRAND NEW AND ONLY HAD 4,000 MILES ON IT. THE VEHICLE IS CURRENTLY LOCATED AT THE LOCAL TOYOTA DEALER BEING EVALUATED BUT THEY ARE DENYING IT AS A WARRANTY ISSUE. THIS COULD HAVE BEEN LIFE THREATENING SINCE IT WAS A VERY LOUD SOUND AND THANKFULLY WE HAD THE INSIDE COVER CLOSED TO THAT WE WERE PROTECTED FROM THE GLASS.

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