NHTSA Complaint #11330653 — 2014 FORD ESCAPE STEERING

Complaint Details

ODI Number	11330653
Vehicle	2014 FORD ESCAPE
Component	STEERING
Date of Incident	June 19, 2020
Date Filed	June 24, 2020
Mileage	94,285 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

THE ELECTRIC POWER STEERING ASSIST FAILED AND THE POWER STEERING FAULT MESSAGE APPEARED WHEN BACKING OUT OF MY GARAGE. AFTER TURNING THE IGNITION OFF AND STARTING THE CAR AGAIN, THE PROBLEM RESOLVED. MY FORD DEALER FOUND CODE U3000:49 STORED. REQUIRED REPLACEMENT OF THE ENTIRE STEERING GEAR AT A COST OF $2559.47, INCLUDING ALIGNMENT. I FEEL FORTUNATE THAT THIS HAPPENED IN MY DRIVEWAY. IF IT HAD BEEN ON THE HIGHWAY IT COULD HAVE CAUSED A SERIOUS ACCIDENT. THE SERVICE ADVISOR SAID THAT THIS WAS THE FIRST ESCAPE HE HAS SEEN WITH THIS PROBLEM, BUT I HAVE FOUND NUMEROUS ACCOUNTS OF SIMILAR PROBLEMS ON THE INTERNET. *TR

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