NHTSA Complaint #11329384 — 2014 FORD ESCAPE STEERING

Complaint Details

ODI Number	11329384
Vehicle	2014 FORD ESCAPE
Component	STEERING
Date of Incident	June 14, 2020
Date Filed	June 17, 2020
Mileage	42,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

I STARTED TO DRIVE MY 2014 FORD ESCAPE AND THE VEHICLE HAD NO POWER STEERING. I NOTICED THE STEERING ASSIST FAULT LIGHT WAS ON. I WAS ABLE TO DRIVE FROM THE GAS STATION TO MY HOUSE, WHICH WAS ONLY A FEW BLOCKS. IT WAS VERY HARD TO TURN THE STEERING WHEEL. I HAD TO HAVE IT TOWED TO THE FORD DEALERSHIP. THE FORD SERVICE ADVISOR TOLD ME THAT THE RACK & PINION IS INTERNALLY DAMAGED AND NEEDS TO BE REPLACED. HE ALSO STATED THE RACK & PINION IS A SEAL COMPONENT, SO THAT IS WHY THE ENTIRE THING HAS TO BE REPLACED. THIS IS A SAFETY CONCERN, IF I WAS DRIVING AT A HIGHER SPEED DURING THE FAILURE, IT COULD HAVE CAUSED A ACCIDENT WITH NO POWER STEERING. MY FORD ESCAPE IS 2014, 42,000 MILES. *TR

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