NHTSA Complaint #11325589 — 2017 FORD EDGE

I WENT TO THE DEALERSHIP WHERE I BOUGHT MY 2017 SILVER FORD EDGE, BECAUSE ON 5/8/2020 THE ENGINE ICON CAME UP ON MY DASH. SO I IMMEDIATELY STOPPED AT THE LOCAL JARETT FORD DEALERSHIP IN LAKELAND, FL, THINKING IT JUST NEEDED AN OIL CHANGE. AFTER I GOT THIS DONE, THE ENGINE ICON NEVER WENT AND I BEGAN TO EXPERIENCE MY VEHICLE SHAKING AND IT ALSO BEGAN HEATING UP. THIS HAPPENED IN 3 DIFFERENT OCCASIONS, WITH A RED WARNING MESSAGE ON MY DASH OF THE PRECAUTION I SHOULD TAKE TO AVOID OVERHEATING. EACH TIME I IMMEDIATELY STOPPED THE VEHICLE, WAITED FOR IT TO COOL DOWN, AND ADDED COOLANT TO THE RADIATOR COOLANT TANK. I WENT TO ELDER FORD OF TAMPA, FL, WHERE I BOUGHT MY VEHICLE AND THE SERVICE MANAGER, TERRY WAS COMPLETELY OBLIVIOUS AS TO WHO NHTSA IS AS WELL AS NO IDEA OF THE CUSTOMER SATISFACTION PROGRAM. AS I WENT TO DRIVE AWAY MY VEHICLE, NOW IT DID NOT WANT TO START. FRANK TRIED TO SEE IF IT WAS A BATTERY ISSUE AND TRIED JUMP STARTING IT BUT IT HAD NOTHING TO DO WITH THE BATTERY. BY GOD'S MIRACLE MY VEHICLE SUDDENLY TURNED ON AND BY HIS MERCIES I WAS ABLE TO ARRIVE AT MY HOUSE. NOW, I CANNOT GET TO WORK AND ARE STUCK BECAUSE THEY SAY THAT THERE IS NOTHING THEY CAN DO BECAUSE MY WARRANTY IS OVER. I NEED TO KNOW IF YOU CAN HELP ME RESOLVE THIS MATTER THAT IS NOT MY FAULT. I AM VERY CONCERNED THAT THEY HAVE NO IDEA AS TO WHAT NHTSA IS NOR YOUR CUSTOMER SATISFACTION PROGRAM. I WILL APPRECIATE SOMEONE HELPING ME, OR POINTING ME IN THE RIGHT DIRECTION. *TR