NHTSA Complaint #11324709 — 2017 JEEP CHEROKEE

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 25 MPH AND MAKING A LEFT TURN, THE VEHICLE CEASED WITH THE SERVICE SHIFTER WARNING MESSAGE ILLUMINATED. THE DRIVER PULLED TO THE SIDE OF THE ROADWAY. AFTER APPROXIMATELY AN HOUR, THE VEHICLE RESTARTED AND THE DRIVER DROVE TO THE RESIDENCE. THE VEHICLE WAS TAKEN TO HOMER SKELTON CHRYSLER DODGE JEEP RAM LOCATED AT 7661 US-51, MILLINGTON, TN 38053, (901) 872-0195, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN COMPUTER NEEDED TO BE RESET. THE COMPUTER WAS RESET HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000.