NHTSA Complaint #11322403 — 2015 FORD FIESTA

TL* THE CONTACT OWNS A 2015 FORD FIESTA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD STALL AS THE SERVICE ENGINE WARNING LIGHT FLASHED. THE MANUFACTURER SENT OUT A NOTIFICATION TO HAVE THE VEHICLE SERVICED UNDER A CUSTOMER SATISFACTION WARRANTY. THE VEHICLE WAS TAKEN TO KARL FLAMMER FORD (41975 US HWY 19 N, TARPON SPRINGS, FL 34689) WHERE HE WAS THEN INFORMED THAT THEY COULD NOT REPAIR THE VEHICLE UNTIL THEY RECEIVED A CERTAIN PART TO REPAIR THE TRANSMISSION. WHILE AT THE DEALER, THE CONTACT STATED THAT THE TRANSMISSION CONTROL MODULE WAS UPDATED ; DESPITE THE UPDATE, THE FAILURE PERSISTED. THE CONTACT WAS INFORMED BY THE DEALER THAT HE WOULD BE NOTIFIED OF WHEN THE PART BECAME AVAILABLE. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND CONFIRMED THE INFORMATION PROVIDED BY THE DEALER. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 161,000. *DT *JS