NHTSA Complaint #11318495 — 2014 FORD ESCAPE STEERING

Complaint Details

ODI Number	11318495
Vehicle	2014 FORD ESCAPE
Component	STEERING
Date of Incident	March 17, 2020
Date Filed	March 17, 2020
Mileage	80,235 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

THE VEHICLE WAS STARTED AND AN ERROR CODE APPEARED ON DASH"STEERING ASSIST FAULT SERVICE REQUIRED".THE STEERING WHEEL WOULD ONLY MOVE USING EXTREME FORCE RENDERING THE VEHICLE NONE OPERATIONAL. THE VEHICLE WAS PARKED WHEN THIS OCCURRED. THE VEHICLE WAS TURNED OFF AND THEN RESTARTED AND THE CODE DISAPPEARED AND THE VEHICLE WAS DRIVEN HOME. AN INTERNET SEARCH WAS CONDUCTED AND THIS APPEARS TO BE A COMMON PROBLEM WITH THIS VEHICLE WHICH COULD RENDER IT UNSTEERABLE WHILE DRIVING. THIS HAS ME CONCERNED FOR MY WIFE AND GRAND CHILDREN'S SAFETY AS THIS IS HER MAIN MODE OF TRANSPORTATION. PLEASE REFER TO COMPLAINT NO. 11292425

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